buyers insurance

In our 8 years of business, very few folks have been unhappy with our selections. But, just in case there are issues, all 50g packages purchased in the ‘Pick For Me’ category will come with up to 50% insurance. So, if you buy twenty 50g packages and you are unhappy with a product, we will replace that product on your next order.  We will replace up to 50% of each class. This is a seamless experience, and all you have to do is fill the form out below. How much easier could it get? But terms do apply. While we do offer this a gesture of good faith, we do have terms that apply to avoid abuse.

TERMS:

Insurance Coverage:

  • Our insurance policy allows you to replace up to 50% of a product within each class.
  • If you’re dissatisfied with a product from a particular class, you can replace it under certain terms.

Replacement Terms:

  • To replace a product, you must purchase the same amount of the same class of product.
  • For example, if you want to replace two Bronze Label products, you must buy two Bronze Label products on your next order, and your prior order must have included at least four Bronze Label products.
  • You cannot replace products from one class with products from a newer class.
Process:
 
  • Contact our customer service team to initiate a replacement request: HERE
  • Provide details about the product(s) you wish to replace and the reason for the replacement. Please do not insinuate ingestion of our product(s).
  • Once approved, follow the guidelines for purchasing the replacement products.
  • Please note that the replacement claim will be reviewed within 7 days from the date of submission.

Terms and Conditions:

  • This insurance policy applies only to products purchased directly from our store.
  • Replacement requests must be made within 7 days from the date of purchase.
  • The replacement products must be of equal or lesser value than the original products.

Disclaimer:

  • We reserve the right to modify or terminate this insurance policy at any time without prior notice.
  • This policy does not cover damage or loss resulting from misuse, mishandling, or improper storage of the products.